Refund Policy
30-day return policy
you have 30 days after receiving your item to request a return.
Not seeing the results you want? We'll refund you after we receive the item back, no questions asked. You’ll just need the receipt or proof of purchase. Items eligible for return.
Please note that customers are responsible for return shipping costs to our UK warehouse. To start a return, you can contact us hello@washwyze.com
Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at hello@washwyze.com
Please note that once the order is placed, the shipping costs and shipping protection are none refundable – this applies for cancelled, refunded or returned items.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Notes:
- We strive to provide high-quality laundry shoe bags that protect and care for your shoes. However, please note that we are not responsible for any discoloration or yellowing of shoes that may occur during the laundering process. Discoloration can be caused by various factors, including the materials and dyes used in the shoes, which are beyond our control. Therefore, we cannot offer refunds or exchanges in cases where shoes turn yellow or experience any similar discoloration. As best practice, always wash the shoe bag on its own before use on your white shoes.
- We cannot be held responsible for undelivered packages when no contact phone number was provided at the time of order.
- Shipping Protection covers loss, damage or theft due to carrier mishandling. It does not cover undelivered orders due to a wrong address placed by the customer at checkout.
- Refunds or replacements will not be issued for packages not delivered by the carrier if no one was available at home to receive them.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Order cancellation
Orders can only be canceled within the first 1 hour they've been placed. After an hour, our team will have already registered your order in our system and in our carrier's system.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Hello@washwyze.com